20-Year Warranty
Malouf™ Adjustable Bases offer a warranty which runs for up to twenty (20) years from the date of purchase, according to the tiers set forth below.
YEAR 1: Warranty covers defects in the workmanship or materials for a period of one (1) year from the date of purchase. Malouf ™ will send replacement parts for any defective part to the purchaser, and Malouf ™ will pay all authorized labor and transportation costs associated with the repair or replacement of any parts.
YEARS 2-5: During the years two (2) through five (5) from the date of purchase, Malouf ™ will offer replacement parts for any defective part to the purchaser. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).
YEARS 6-20: During the years six (6) through twenty (20) Malouf ™ will offer replacement parts for any mechanical bed part (excluding electronics, electrical components, drive motors, and massage motors). Purchaser shall pay 1/5th of the replacement cost of the defective part multiplied by the number of years since 5 years after the warranty commencement date, and Malouf ™ shall bear the remainder of the cost of the replacement part. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).
To submit your warranty claim, email warranty@maloufhome.com. Please keep your receipt so we can process your request. We also recommend registering your product on this page for quicker service. To make a claim on a Malouf™ sleep system, submit information for both your mattress and adjustable base.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or inability to use this product.