Shipping Information

FREE DELIVERY

Free Delivery applies to orders of $799 or more, on available delivery days, Deliveries will be made with merchandise in stock. Get free shipping when you spend $799 or more online & in-store.

Mattress Mars accepts orders 24 hours a day, 7 days a week. Orders delivered within the 48 contiguous states should arrive in 3 – 7 business days, depending on delivery location and product availability. Orders are processed in the order they are received.

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HASSLE FREE SETUP & REMOVAL

Free setup and removal on orders $799 & up. We will set up your new bed and take away your old one at no charge. Stained or soiled beds will not be removed for health and safety concerns.

***Some models are excluded from free delivery and some restrictions apply.

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SELF PICKUP

Mattress Mars offers Free local pick-up. Now you can place an order online or in-store and have it picked up on the scheduled date. Customer is responsible for transportation and assembly of merchandise.

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Other Shipping Information

PUERTO RICO, ALASKA, HAWAII OR CANADA

Most items may be shipped to PR, AK, HI or Canada for an additional surcharge. You will be provided with a freight quote over the phone or by email. The total shipping cost of your order is based on the weight of the total order and delivery service.

BILLING AND SHIPPING VERIFICATION

We ship only to the billing address of the cardholder or to a verified shipping address. The verified shipping address is the address on file from your credit card company or a manually verified address by Mattress Mars after the order is placed. If the information you provide us does not match, we will not process your order. If an order is placed where the shipping and billing address does not match we will put the order on hold for manual verification. We may require a copy of your identification card to be faxed or emailed to us.

P.O. BOXES / MILITARY APO / FPO ADDRESSES

We are currently unable to ship orders to PO Boxes or Military APO/FPO Addresses at this time. We deliver most of our orders via UPS, FedEx, or Freight Companies, which at this time do not deliver to P.O. boxes, APO's, or FPO's.

EXPECTED DELIVERY TIME

Please note that expected delivery times will appear on your sales receipt. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Most larger items are delivered by freight companies. Please note that freight deliveries are Monday through Friday only, and they do not deliver on weekends.

SHIPPING TIME

Please allow 24-48 hours for this order status information to become available. Orders placed for non-custom sized items typically ship within 2 working days. Custom sized orders will be subject to warehouse cutting schedules and typically ship within 3-5 business days. Travel times vary by your shipping point and destination; the average is 4 business days for non-custom sized items. Out of stock inventory may take up to 4 weeks for delivery. Accelerated shipping is available. Please contact us at +1 (866) 259 5068 for more details and costs.

We have several shipping options and work with many carriers to deliver orders in the timeliest fashion. If you have a preferred method of shipping, wish to purchase additional protective packaging, or have special requirements, please call us at +1 (866) 259 5068.

INTERNATIONAL SHIPMENT

We Do not offer international shipping at this time.

PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF THE ITEM IS DAMAGED IN TRANSIT AND UNUSABLE YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUSTOM-SIZED ITEMS ARE NON-RETURNABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO A MATTRESS MARS REPRESENTATIVE AT +1 (866) 259 5068 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN.

I was given a delivery time frame of 2:00PM-5:00PM. Can I change the delivery window?

Our delivery routes are finalized based on your address in relation to other guests on this route, so we cannot make changes to the delivery window. If you would like to reschedule for a different date, please contact your showroom at the phone number listed on your invoice or chat with a representative. *We can reschedule your delivery up to 24 hours in advance.

Does Mattress Mars charge for shipping and delivery? What are my delivery options?

Mattress Mars has delivery options for any budget. As of now, We are offering free delivery on all orders $799 and up. For more information please check our shipping policy or call us at 866-259-5068

Does Mattress Mars offer removal and set up services?

Mattress Mars does offer setup and removal services on select items for an additional fee. Please reach us at 866-259-5068 for more information.

How do I check my order/delivery status?

If you have a scheduled white glove delivery, you will receive a call from our driver the evening prior to your delivery confirming your delivery window. For items shipped via FedEx or UPS, you will receive an email with your tracking number once item is shipped.

Will Mattress Mars Haul away my old merchandise?

Mattress Mars does offer haul off services on select items for free. For all other items that shipped via FedEX or UPS, we offer a Free Service that does not include haul off.

Where do you deliver?

Most items are available for delivery anywhere in the continental USA. Please call 866-259-5068 for more information

Can you ship to my PO Box/APO address?

No, we are only able to ship to a physical address.

Can I pick up my order?

Yes, we do offer pick up service at our store located at 4060 Eastgate Dr, Orlando FL 32839. Please call in advance to check product's availability. we can be reached at 866-259-5068

What happens if an item is damaged at time of delivery?

If your item arrives damaged, you have the option to refuse delivery and contact us to schedule a replacement. If you purchased in a showroom, contact your store immediately at the phone number listed on your invoice. For orders purchased by phone.