Frequently Asked Questions

Mattress Mars offers a variety of America's top-quality brands. Each brand consists of mattresses with unique features that can accommodate your individual and specific needs. Some of our best-selling brands include, Serta, Beautyrest, Kingsdown, nectar,  Dreamcloud and Puffy. For more information check out our America's top brands mattress shopping guide here 

There is no “Best” bed size, only what’s best for you. so when determining the ideal bed size for you, it's crucial to consider various factors. These include the size of your bedroom, the space required for movement around the bed, existing furniture in the room, and your sleeping posture. Some individuals prefer sleeping curled up, while others like to stretch out. Additionally, take into account whether you sleep alone or share the bed with a partner or pet. While having ample space is important, prioritizing a comfortable and supportive mattress is essential for ensuring restful sleep.

For optimal comfort and support, it is recommended that a high-quality mattress should have a thickness ranging from 11 to 15 inches.

Finding the right mattress to meet the needs of two people can be challenging Fortunately, many mattress manufacturers offer split sizes (queen, king and California King), so there is no need to compromise on a great night's sleep. For assistance with locating models available in split sizes and finding the best mattresses for you and your partner,Connect with a Sleep Specialist today.

There are several factors to take into consideration when deciding if you need a new mattress. Below are some signs that your mattress has lost its support.

• You tend to sleep better at other places than at home (such as a hotel).
• Your mattress shows visible signs of wear (it's saggy, lumpy or sinky).
• Rotating your mattress no longer provides the desired comfort change.
• Your mattress is 5-8 years old (this depends on the type of mattress you have, along with the factors listed above).
• You wake up tired or achy.

Mattresses are designed for people of all different shapes and sizes. The most important thing to look for is a mattress that will keep your spine properly aligned and supported. This is often a different mattress for each person, depending on your body type and preferred sleeping position. Connect with us for more information or try out our Mattress finder tool here

Most stomach sleepers prefer a firmer comfort level to provide increased support to the midsection and prevent the back from arching unnaturally.

There is not one mattress that is best for a bad back. The most important thing to look for is a mattress that will keep your spine properly aligned. This is often a different mattress for each person, depending on your body type and preferred sleeping position. Connect with us for more assistance or Use our MattressFinder Tool here

If you are a side sleeper, we recommend a pillow top that has an added layer of soft padding stitched to the mattress's top. Besides supplying an extra layer of sumptuous, cloud-like luxury, the pillow top mattress is also effective for soothing side sleepers' hip and shoulder pressure points. Check out our wide variety of pillow top mattresses.

One of the incredible things about buying from Mattress Mars is that each of them comes with a 130 day trial period* ( Draemcloud, Nectar. Awara and puffy mattresses come with 365 days trial period) This means that you’ll have a130 days* from the day your mattress is delivered to see if it is right one for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the Mattress. Should you find it’s not a perfect fit, some photographic evidence may be required to process your return.

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While not all mattresses require the use of a box spring, it is important to note that mattress manufacturers have guidelines in place to ensure your mattress is receiving the proper support to prevent damage. We do recommend purchasing a new box spring and bed frame to ensure your mattress has the proper support and to uphold the manufacturer’s warranty on the product.

Yes, it is recommended that you rotate your mattress every six months to even up the wear and minimize body impressions.

A Innerspring mattress tends to have more 'give,’ depending on the type of comfort layers used. Memory foam is very dense and tends to feel more solid. Memory foam is designed to conform to your body type and respond and provide weightless support.

Use our mattress shopping guide for detailed information.

A eurotop mattress has comfort layers sewn into the surface of the mattress, giving the sides and surface a more uniform appearance. . A pillow top mattress has comfort materials sewn onto the top of the mattress, giving it the appearance of a pillow resting on the surface.

The height of a mattress is determined by the thickness and quantity of the support and comfort layers used.

Most modern mattresses should not be flipped. While older mattress models required periodic flipping, newer mattress models are designed in a way that rotating the mattress head to foot every 6 months will allow for even wear and minimize body impressions.

Use our Mattress Finder tool to get recommendation and assistance in finding the perfect mattress.

A regular-profile box spring is approximately 9” high. A low-profile box spring is approximately 5” high. Both offer the same support; the only difference is the height they contribute to your sleep set.

We have developed a system using colors and symbols to easily identify the comfort level on each product page. Please visit our Mattress Comfort Shopping Guide to learn more.

Our delivery routes are finalized based on your address in relation to other guests on this route, so we cannot make changes to the delivery window. If you would like to reschedule for a different date, please contact your showroom at the phone number listed on your invoice or chat with a representative. *We can reschedule your delivery up to 24 hours in advance.

Mattress Mars has delivery options for any budget. As of now, We are offering free delivery on all orders $799 and up. For more information please check our shipping policy or call us at 866-259-5068

Mattress Mars does offer setup and removal services on select items for an additional fee. Please reach us at 866-259-5068 for more information.

If you have a scheduled white glove delivery, you will receive a call from our driver the evening prior to your delivery confirming your delivery window. For items shipped via FedEx or UPS, you will receive an email with your tracking number once item is shipped.

Mattress Mars does offer haul off services on select items for an additional fee. For all other items that shipped via FedEX or UPS, we offer a Free Service that does not include haul off.

Most items are available for delivery anywhere in the continental USA. Please call 866-259-5068 for more information

No, we are only able to ship to a physical address.

Yes, we do offer pick up service at our store located at 4060 Eastgate Dr, Orlando FL 32839. Please call in advance to check product's availability. we can be reached at 866-259-5068

If your item arrives damaged, you have the option to refuse delivery and contact us to schedule a replacement. If you purchased in a showroom, contact your store immediately at the phone number listed on your invoice. For orders purchased by phone.

You can cancel your order prior to delivery by contacting your salesperson at the phone number listed on your invoice.

Like a brand-new pair of shoes, your new mattress can take some time to break in—a minimum of 30 nights.

Yes, if your order hasn't been shipped you can contact us to make any changes.

If your items are shipping via ground delivery, the tracking number will be included as a link you may click on to track once the item has shipped. You will also be notified with the tracking information and estimated delivery date via email once your item ships.

Our 130 days comfort trial allows you to return or exchange your mattress any time between 21 and 130 days of the date of purchase. To begin this process, please contact us at 866-259-5068.

You will be asked to email us the following:

• Photos of the defective product
• A photo of the law tag
• A copy of your invoice
• A description of the problem

Once we receive the information, we will proceed with the manufactory on behave of you. Please note for Malouf products, you will have to contact them directly.

Now that you have filed a warranty claim be on the lookout for an email with the results, please be sure to check your spam or junk folder. We respond to submissions within 5 business days. If your product is found to be defective, you will receive a warranty approval letter with instructions for setting up your warranty exchange. If additional details are needed, we will reach out to you at the email address provided.

Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tags on your mattress will provide a code that you should reference against the warranty card for the length of your warranty period.

Closeout, floor model and clearance merchandise and any free promotional items on your receipt do not come with a warranty.

Blemishes, rips, tears and burns on the item will void your manufacturer's warranty. Improper support will void your manufacturer's warranty, for details on what is considered proper support for your mattress please refer to the warranty card received with the delivery of your mattress.

If the product is not properly supported, then damage may occur therefore voiding the warranty. We encourage you to review the terms and conditions of the limited warranty which provides the required support needed for your product. We are unable to provide warranty assistance for a mattress that is damaged as a result of improper support.

The warranty card received with the delivery of your mattress will provide details confirming the length of your warranty coverage.

All warranty exchanges are processed in store. Please take your warranty approval with you to Mattress Mars showroom.

You can call us at 866-259-5068 or email us at mattressmars@gmail.com or you can contact us here

In most cases we will be able to locate your receipt in our records however, it is the consumer's responsibility to retain proof of purchase to ensure warranty coverage should we be unable to locate it for you.

For most bases, the manufacturer information can be found in one or more of the following places:

• On the back of the remote
• Under the batteries inside the remote
• Under the base on the frame itself

To file a warranty claim on your adjustable base you will contact the manufacturer directly. You will need to have a copy of your original purchase receipt. If you need to request a copy of your receipt please contact us for more information.

For help troubleshooting an issue with your adjustable base you should contact the manufacturer directly; they are the most equipped to assist!

Replacement remotes can be purchased directly from the manufacturer of your adjustable base!

Replacement manual can be requested directly from the manufacturer of your adjustable base!