Please note that For purchases made in Mattress Mars showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.
We ask our customers to give their new mattress time to adjust to their bodies. It'll take some time for it to adjust to your body, usually around 3-4 weeks. Sleep on it every night for a minimum of 25 nights so your mattress can get to know you and your body. Allow your mattress to settle in and get some oxygen flow, Apply some pressure to loosen it up by walking gently on it or by pressing on it with your hands and feet.
If you have any questions or wish to talk to one of our sleep experts please call 866-259-5068 or simply engage with our live chat sleep expert.