T&N Original 12" Hybrid Medium Mattress

Standard Shipping 3-5 business days. This item is available for local pick up at Mattress Mars located 4060 Eastgate Dr, Unit A-101, Orlando Fl 32839. Call 866-259-5068 for more information. 

Tuft & Needle is a company that has made a significant impact in the mattress industry by challenging traditional norms and practices. Founded in 2012, it emerged from a desire to provide a transparent, customer-centric alternative to the often confusing and overpriced mattress market. With a focus on simplicity and quality, Tuft & Needle introduced a bed-in-a-box concept, offering a streamlined purchasing experience that eliminated the need for haggling or pushy sales tactics.

Their signature mattress is designed using a proprietary foam blend that provides support and comfort, catering to a wide range of sleep preferences. The company emphasizes a no-frills approach, prioritizing essential features over unnecessary gimmicks, and stands out with its generous trial period and straightforward return policy. This commitment to customer satisfaction has garnered a loyal following and numerous accolades, positioning Tuft & Needle as a leader in the direct-to-consumer mattress space.

Moreover, Tuft & Needle has expanded its product line to include pillows, bed frames, and other sleep accessories, all while maintaining its core values of transparency, quality, and affordability. The brand’s innovative approach continues to resonate with consumers seeking better sleep solutions without the typical hassles of mattress shopping.

10-Year Limited Mattress Warranty

Who And What Does This Limited Warranty Cover?

We stand behind our Original T&N, Mint™, and Hybrid mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:

Your new Tuft & Needle Original T&N, Mint™, or Hybrid mattress (hereinafter the “mattress” or “Product”) is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Tuft & Needle mattress (the “Product”) for which you are seeking recourse under the Warranty, (b) purchased it directly from an authorized Tuft & Needle distribution channel – namely, the website at TN.COM (including purchases made while visiting a Tuft & Needle showroom), Amazon.com, or authorized retailers including Lowe’s and Crate & Barrel, and (c) it is put solely to ordinary household (not commercial) use. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.

In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the United States at the time you wish to take advantage of the Limited Warranty.

This Limited Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.

Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

• A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material/below the cover level. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact support@tuftandneedle.com.

• Any manufacturing defect or physical flaw which results in any edge of the Product measuring greater than 1" out of dimensional specifications.

• Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.

• Any manufacturing defect, including faults in materials or manufacturing defects, including the mattress cover such as the fabric tearing or stitching unraveling.

What Will Tuft & Needle Do?

We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original you purchased. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.

Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.

How Long Does The Limited Warranty Coverage Last?

This Limited Warranty for your new Tuft & Needle mattress lasts for ten (10) years from the date of delivery. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).

What Is Not Covered By This Limited Warranty?

This Limited Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress—namely, reclining and sleeping. (For example, don't take your mattress for a ride down a staircase or a river.) If you have questions about proper maintenance and use of your mattress, please contact us at support@tuftandneedle.com.

For example, Tuft & Needle mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.

In addition, some degree of individualization of your Tuft & Needle mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Limited Warranty.

More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 3/4” in the mattress as measured below the cover level – in other words, some settling of the fiber in the cover should be expected and is not considered a “defect”); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, fabric or foam aromas.

In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns or cuts; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (g) commercial use; and (h) purchase from resellers who are not authorized retailers.